Welcome to Pot Farm Info, the site Pot Farm calls...
"the best and most comprehensive Pot Farm site on the vast interwebs!"
POT FARM INFO
Ask questions in the PFI Discussion Group!
GET SUPPORT FOR POT FARM!
Man, it's a bummer when stuff doesn't work the way it's supposed to. www.potfarm.info/support.php
CONTACTING POT FARM:
If you've tried the tips on this page and still have problems (or, suggestions, feedback, etc.), contact Pot Farm's developers directly at: http://potfarm.uservoice.com.
If you're on Twitter, you can also try sending them a tweet.
There's also the official Pot Farm forum.
When contacting support, PLEASE remember... they'll be much more inclined to help if you explain your problem clearly and completely AND if you're nice about it. Whatever your problem is, it's highly unlikely that it's the fault of the person who will be attempting to resolve your issue. Cursing them out is bad mojo, man.
This guide answers most questions about how the game is SUPPOSED to work. And that's the goal of this site. I am, afterall, just another player.
So, what do you do if you're having technical problems? First, try a few things yourself...
If you finish a quest and don't get the next one, or don't get the reward, try doing something in the game. Move something. Plant something. Whatever! Usually, this takes care of things.
If you're still missing something, or things are acting weird, RELOAD THE GAME. (The old suggestion of "turn it off and back on" is so popular because it very often works.)
Next, try loading the game with HALF, or NO animation (to make it easier to load). (Note: If you switch to a limited or no animation page and then access the game with a link that doesn't specify level of animation, the game should load with the last level you specified. To switch to more or less animation, simply use the appropriate link. These links are also in Pot Farm below the game screen and ads.)
- FULL ANIMATION: https://apps.facebook.com/mypotfarm/play.php?animation=full
- HALF ANIMATION: https://apps.facebook.com/mypotfarm/play.php?animation=half
- NO ANIMATION: https://apps.facebook.com/mypotfarm/play.php?animation=none
- NOTE: The "off-Facebook" version of the game is no longer available. I don't know if it will be fixed or not.
If you completed an in-game offer for pot bucks, but didn't get them, follow these instructions: Click on the free offer button. Then, look for the "Help" link in the upper right corner of the popup. Then, in the second paragraph, you'll find a link for "See My Offer Status". If there's still a problem, report it to TrialPay on that popup. TrialPay is an outside company that handles these offers for Pot Farm, so they're the ones to contact, NOT Pot Farm.
No posts in your newsfeed? www.potfarm.info#feedfix
Here's a page explaining how to fix the most likely cause of this problem. Check out FEED FIX.
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